Shipping

Free shipping to worldwide.
Small packages ship by E-packet. If Order over 300$ Parcel will be free shipping by express line such as EMS/DHL/Fedex.
If you prefer an alternative method of shipping, please contact our team via e-mail support@nicolouise.com. And we are glad to help you with your purchase.

NicoLouise is not responsible for customs duties, taxes, tariffs, etc.
Please note, all international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information. As stated, NicoLouise is not responsible for these fees and they are not included in the shipping charge. The customer is responsible for any additional charges for customs fees.

If the parcel lost on the way. We will be responsible for sending you a new package for free.
"We are not responsible for international taxes, duties or customs fees, that is the sole responsibility of the customer."


Tracking my order

As soon as we have received your order we will send you an order confirmation by email including your order number.
Once your order is packed up and ready to go we will send you a second email with a tracking number to let you follow your package as it makes its way to you.
You can then input your tracking number on the tracking page https://www.17track.net/en to tracking your order.
Yay!


Processing time

We ship orders Monday-Saturday 9 AM-6 PM (GMT+8) with exception of China National Holidays.
Kindly note that all orders are subject to payment clearance and stock availability.


In a hurry? Just contact us on support@nicolouise.com and we may be able to get your items to you sooner!


Thank you for familiarizing yourself with our terms prior to purchasing. As a small business, these guidelines help us be able to continue to grow.
If you have any additional questions concerning these topics please feel free to contact us at support@nicolouise.com.


We greatly appreciate your business and support.

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